Complaints Procedure
- We aim to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.
- If you believe you have, or may have, a grievance with one of our offices, please write a letter outlining your grievance FAO RentLA Complaints to the address of the office stated on Contact page.
- You can locate the office address on Contact page.
- Your correspondence should be acknowledged within 5 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 15 working days of receipt. If the office requires longer than this timescale they will advise you in writing and confirm their revised response date.
- A copy of these rules can be provided on request.
