User Privacy Choices

  • What choices do I have to opt-out of direct marketing and limit sharing of my information?

You have choices when it comes to sharing certain information with affiliates and third parties and limiting direct marketing contact. You can inform us of your privacy choices by emailing at 


  • How long does it take to honor my direct marketing choices?

We will work to process your request promptly, but your request may take up to 12 weeks to be fully effective for mail campaigns. Do Not Call preferences are typically processed within 30 calendar days of receipt; Do Not Email preferences are typically processed within 10 business days.

If you elect to not receive direct marketing offers by postal mail, telephone and/or email, please note that we may continue to contact you as necessary to service your account, which may include being contacted by your assigned account representative, if applicable, and for other non-marketing purposes. RentLA may also continue to provide marketing information in your regular account mailings.


  • If I choose to opt out of direct marketing, how long will I remain opted out?

When you opt out of direct marketing by mail or telephone, your choice will remain in effect for 5 years, subject to applicable law.


  • Does this 5-year period also apply to information-sharing opt-outs?

No, this applies only to opting out of direct marketing from RentLA by mail or phone.


  • Can a business opt out of direct marketing?

No. Direct marketing choices, with the exception of email, apply to individuals.

Do you have more questions? Contact us